Frequently asked questions about Sofco Hosting

Do you have questions about our Sofco Hosting? Below you will find the questions that are most frequently asked to us. Is your question not listed and do you have more questions? Please contact us via the contact form on this website. We are happy to answer all your questions.

  • What is web hosting?

    When you have created a website or want to have it made, you need web hosting to make your website accessible. Web hosting is the space where you can place files and images on a server. This server can be reached via an IP address that can be linked to your domain name.

    There are different types of hosting. Sofco Hosting offers, among other things, shared web hosting, whereby multiple web hosting services for different customers are placed on one server. It is also possible to purchase your own Virtual Private Server (VPS) on which you can arrange the hosting of your website entirely yourself.

  • Can I also view my e-mail via webmail?

    Yes For this you go to Sofco Hosting offers the possibility to use the built-in Roundcube webmail within each hosting package.

  • What happens if I have used the limit (Bandwidth) and go over it?

    You will receive a notification from us if you exceed your limit. The data traffic is always rounded up to entire Gigabytes. If you exceed your limit several times, it is advisable to upgrade your account, you can do that by reporting this via Sofco Support. Your website will always be available!

  • Can I redirect my domain to a folder / folder?

    Yes, that's possible. Place the code below in a .htaccess file in your public_html folder:

    Replace with the domain name that you want to refer. Replace folder name with the folder - folder name to which the domain name must be referenced

    RewriteEngine On
    Options + FollowSymlinks
    RewriteBase /
    RewriteCond% {HTTP_HOST}
    RewriteCond% {REQUEST_URI}! ^ / Foldername /?
    RewriteRule ^ (. *) $ Folder name / $ 1 [L]

  • Can I use a database?

    Yes, with each hosting package you can use 1 or more, depending on the package, install and use mySQL databases.

  • How can I restore a database?

    If you have built up your website with a database, you must re-import it when you restore the backup:

    Log in to Sofco Server management
    Click on 'Extra features' in the menu bar.
    Click on 'phpMyAdmin'.
    Click on the database to which you want to import the data (and make sure that this database is empty). Do you not have a database yet? Then create one using this manual.
    PhpMyAdmin opens in a new window.
    Click in the left menu on your database name.
    Click on the 'Import' tab.
    Select your SQL file by clicking on 'Choose file'.
    Click on 'Go' to import the data.

  • Where can I find the MySQL data for my database?

    You create a MySQL database yourself via Sofco server management. Here you will also find the data of already created databases or you can log into the database via phpMAdmin.

  • What is caching?

    Caching is the temporary storage of files for quick access. Caching takes place at different levels and in different programs. Your internet browser, for example, caches internet files that are frequently requested. A processor temporarily stores information that is widely used in the operating system.

    Caching is often used for websites. When you open a website in your internet browser, various extra files are loaded, such as the website's logo. By caching these extra loaded files are temporarily stored locally. These files do not have to be downloaded again from the server, which reduces the load on the server and increases the loading time of the page when you reopen the page.

  • How can I upload my website to your servers?

    When purchasing a domain name and hosting package you will receive login information that you can use to log in to Sofco server management. This allows you to create ftp data. By using Filezilla, for example, you can use this data to log in to your server and transfer the files from your PC or mac to your domain name. You then place the files in the public_html folder of the domain name where you want to put the files.

  • Which scripts are supported?

    All our hosting packages offer CGI-BIN and PHP support.

  • Can I use ImageMagic?

    Yes ImageMagik is installed on our servers as standard.

  • My website is too heavy for shared hosting. What can I do best?

    If your website is too heavy for a shared hosting platform, a Virtual Private Server (VPS) is the right solution. With a VPS you have your own server that you can arrange (or have arranged) according to your own wishes.

  • I want to use cronjobs, is this possible?

    Yes, we can set up cronjobs for you. Depending on the package, it is also possible to set cronjobs on the server yourself.

  • Can I upgrade or downgrade my web hosting package?

    It is always possible to upgrade or downgrade your package. With an upgrade, the costs for the earlier package are settled in the new invoice. This is not the case with a downgrade. It is therefore wise to request a downgrade at the end of the contract period. Note the cancellation period of 1 month before the termination of your old contract.

  • Can I have the "forward domain name" service converted to a web hosting package?

    At any time it is possible to have the Domain Name Forwarding service converted to web hosting.

  • How can I set up a favicon?

    You can easily set up a favicon yourself via FTP. You upload the prepared favicon.ico file to theoot folder (public_html) of your website. Your favicon will be visible after an update of your browser's cache.

  • Does updating my website fall under data usage?

    Yes, updating your website falls under data usage.

  • Is e-mail traffic covered by data usage?

    Yes, e-mail traffic falls under data usage.

  • How can I reduce my data traffic?

    You can reduce your data consumption by:

    1. Html, css and php files generally use little data traffic;

    2. Images or photos in GIF and JPG formats, among other things, quickly consume a lot of data traffic. Try compressing the images or display the images in a reduced size as a Thumbnail. The visitor can see from the small version if he wants to open an image. This way no data traffic is wasted;

    3. MP3s or videos use a lot of data traffic. It is often possible to encode MP3s with a lower bit rate, and videos can often still be compressed.

  • What is the most suitable web hosting package for me?

    That is difficult to indicate, because everyone has different wishes and needs for his website. There are several choices you can make:

    1. The number of mailboxes;
    2. The amount of web space;
    3. Install applications automatically.

    You can find more information on the page about Sofco web hosting.

  • What is CGI

    CGI stands for Common Gateway Interface and is an addition to html. CGI scripts make the website dynamic and interactive.

    Our packages are supplied with a CGI-BIN. CGI scripts are guest books, forums or web forms and even entire web stores. CGI is not a language in which people program, but an 'application' through which internet pages can communicate with files or even programs.

    The actual programming is usually done with the Perl language. This language is supported on the Hostnet servers. Thanks to these applications, the visitor can interact with your website. With a guestbook you can, for example, post comments on a page of your website. The CGI script of such a guestbook provides the data storage but also the final display of the guestbook.

  • What is PHP?

    PHP is a scripting language that allows you to develop dynamic web pages. This will give your website more interactivity and will in many cases be more attractive to visit.

    PHP is derived from Personal Homepage and stands for Hypertext Pre-Processor. PHP is a scripting language with which you develop dynamic web pages. A dynamic page is a web page that, for example, is linked to a database, whereby the information is generated 'dynamically'. All this is done in collaboration with html. With PHP you use for example guest books, forums, e-mail forms or even complete content management systems. Thanks to PHP, visitors interact with your website.

    PHP is similar to ASP (developed by Microsoft). The main difference with ASP is that PHP is open source. It is therefore free and free to use for everyone.

    You can read more information about PHP at .

  • What happens if I exceed the permitted data limit?

    If you exceed the permitted data limit, we will contact you. We discuss the various options, including upgrading to a larger package.

  • Can I use the G-suite?

    Yes, if you want to use G-suite then a number of adjustments must be made to the DNS settings of your domain name. These settings can only be made by us. You can pass on the new DNS settings to us, if necessary we can do the installation for you by telephone and via team viewer.

    If you have not yet purchased a G-suite, you can obtain a 20% discount in the first year using the codes below:

    G Suite Basic model promotion code: 6C3KPYVTY4AAMQG
    G Suite Business model promotion code: 374TJ6XRP79A7JL

  • Can I use Office365?

    Yes, if you want to use Office365, you must send us the DNS information that you receive from Microsoft. We will then set the DNS details for you. This data consists of MX records, TXT records, SRV records and CNAME records.

Frequently Asked Questions

Do you have questions or need help? Here you will find the most common questions asked to us. Choose from below questions about e-mail settings or frequently asked questions about our products Sofco CMS, Sofco Online or about our hosting.

Email settings

Email settings

Read here how to set up your e-mail if you use our hosting.

Sofco CMS

Sofco CMS

Read the frequently asked questions about the Sofco CMS maintenance system.

Sofco Online

Sofco Online

Read the frequently asked questions about the Sofco billing, subscription and accounting system.

Sofco Hosting

Sofco Hosting

Read the frequently asked questions about Sofco hosting.